Job Opening:  Zonal Head - Service

Designations
 Zonal Head - Service
Job Description
 

 After sales, customer service.
Ensure territorial workshop infrastructure to be in compliance with CI norms for providing a delightful experience to the customer
Ensure robust service reminder and post service follow up system in the territory (across four states Tamil nadu, Andhra Pradesh, Kerala & Karnataka).
    Ensure the adherence to the company standards of response time and lead time.
    Analyze the customer complaints and ensure corrective and preventive measure taken for the quick Redressal of the customer complaints.
    Nurturing of the secondary network time to time in turn improve ROI and sustainability of the network and customer satisfaction /convenience.
    Ensure support system to the field team across the zone(South) for the resolution of any critical customer complaint.
    Institutionalize the effective feedback channel for ensuring uniformity across all the states in getting timely and qualitative feedback.
    Ensure the regular orders and funds from dealers for adequate parts availability at dealership level.
    Maintain the adequate inventory level to manage the spare parts more effectively.
    Ensure the mapping of the competitors network/ unrepresented area to seek the future opportunities in network expansion
    Appoint and activate Authorized Service Centers. As & when the company gets into the expansion of service
    Ensure the adequate channel manpower (as per the company standards) is available against the requirement.
    Organize the service promotional activities like Customer, DASC & CASC meets across the territory for building the positive word of mouth in the market.
    Back end support to spare parts to improve the business, reduce spare parts discrepancy.
    Implement new Initiative where ever required, feedback, corrective action.
    Effective utilization of budget.
    Understanding the bottle neck, resolving the issue, bring back the business parameters.
 

Desired Profile
 

Manufacturing/Production/Quality
Marketing, Sales, Communication, Business development
25-30% hike from their current CTC
Minimum 8 years in the related field( Preferred in Pump industry)
 

Experience
 8+ yrs in Pump Industry
Industry type
 
Role
 Zonal Head - Service
Functional Area
 Zonal Head
Education
 Any Graduate
Compensation
 25-30% hike from their current CTC
Location
 Chennai
Keywords
 Pump Industry, Zonal Head
Contact
 Saranya
Telephone
 0427-6500975
Email
 saranya.sankar@venpastaffing.com
Job posted
 2013-07-31
Reference
 w0513
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"We expect a first class service, and can rely on Venpa Staffing to find us the calibre of engineers we need. Venpa Staffing have impressed with their knowledge of our company and marketplace, coupled with an unfailing commitment to quality and attention to detail."
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