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Job Opening:  Voice Coach

Designations
 Voice Coach
Job Description
 

 Monitor calls on Communication, Soft Skills, Process & Compliance Parameters.

 Provide Coaching & Feedback to enhance agent performance.
 Analyze Audit data, Compliance, Communication & Process related data. Prepare &
Implement action plans.
 Analyze the Coaching / Training needs of the agents & support them in delivery.
 Participate in calibrations to ensure consistent scoring & feedback delivery approach.
 Keep the reps updated on new process changes/updates, improvement initiatives.
 Conduct Compliance, Communication & Process Awareness sessions for new hires.
 Support floor Training Initiatives: Resolution & Communication /Vitality Trainings/RVP
etc.
 Handle PnP Escalations.
 Develop Action plans and report out the improvement process in business reviews.
 Plan & run campaigns to drive Awareness/Improvements on Compliance,
Communication & Process.
 
Desired Profile
 
Experience
 2-4
Industry type
 ITES/KPO/BPO
Role
 Voice Coach
Functional Area
 
Education
 Any Degree
Compensation
 
Location
 Bangalore
Keywords
 Audit data, Compliance, Communication Process.
Contact
 Mr.ARUN
Telephone
 0427-6540433
Email
 arunm@venpastaffing.com
Job posted
 2014-12-18
Reference
 website
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