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Job Opening:  Phone Banking Officer

Designations
 Phone Banking Officer
Job Description
 

    Handling customer calls:

           ·         Providing account information

·         Blocking and reissuing cards

·         Cheque book requests

·         Statement requests

·         DD requests

·         ATM Pin / TPin / mibank Pin requests

·         Net banking/Business banking ID activation / reactivation / deactivation

·         Phone number updation

·         Email ID updation

·         SMS alert registration

·         Product/Process Query handling

·         Responding to queries on Demat (T-1 data)

·         Responding to queries on Consumer Finance.

Business Generation Targets

             

  • Channel Migration – Tpin , E-reg, I banking, SMS Banking and IVR migration
  • Sales – As per monthly targets assigned

    Discipline

  • Punctuality and Nil Unplanned leave
  • Discipline – Maintain decorum in the office
  • Ensure weekly review with TL 

 

Desired Profile
 

 

     Compliance and Unit Controls

                  Call capture and reporting to be accurate, complete and timely

          Follow Call procedure

         Adhere to validation procedure

         Answer calls in a courteous manner

         Answer calls within one ring

         Complaint logging, tracking and closing .

       Assure Call pack Awareness of and adherence to compliance/money          laundering guidelines

 

Experience
 2-4 years
Industry type
 
Role
 Phone Banking Officer
Functional Area
 
Education
 Any
Compensation
 
Location
 Bangalore
Keywords
 voice process,customer support, telecaller.
Contact
 Sakthivel G
Telephone
 9092126444
Email
 sakthi@venpastaffing.com
Job posted
 2016-04-01
Reference
 
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