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Job Opening:  IT Business relationship Manager / Sr. Manager

Designations
 IT Business relationship Manager / Sr. Manager
Job Description
 
  •               8-10+ years of experience including 3+ years in      managing customer directly.
  •            Exposure to ITIL and service management process
  •            Good exposure to Project Management process
  •            Good capacity management experience
  •            Strong interpersonal skill and negotiation skill.
  •            Proven track record of translating business needs into IT implementations.
  •            Demonstrated ability to manage effective customer communication and interactions.
  •          Demonstrate values like

o    Customer Connect  ( customer obsession )

o    Drive

o    Enthusiasm

o    Honesty

o    Humility

o    Integrity

Desired Profile
 
  1.  Owns uptime of customer group’s IT
  2.   Monitor key day to day IT delivery performance of other IT teams.
  3.   Works as strategic partner in deriving operational plans for all projects
  4.   Works as IT consultant
  5.   Derive and Manage BCP and DR plans per business needs
  6.   Manages IT SLA and runs periodic review with customer groups
  7.   Ensures seamless service delivery to customer groups per agreed TAT/SLA
  8.   Project management of the roll-out of all new contracts and services.
  9.   Provide detailed Management Report on regular basis to business leadership of customer org and keep them posted on status of all projects.
  10.   Carry out analysis and produce reports on Monthly and as and when required.
  11.   Daily / Regular liaison with other IT teams to provide information and ensure that customers receive excellent customer service and supplier (IT Supplier) provide consistent services.
  12. Engage with customer and help achieve business goal.  
Experience
 10+ years relevant experience
Industry type
 
Role
 IT Business relationship Manager / Sr. Manager
Functional Area
 
Education
 Any Degree / Diploma/MBA
Compensation
 
Location
 Bangalore
Keywords
 
Contact
 Arun Balaji.VN
Telephone
 9092125553
Email
 arunbalaji@venpastaffing.com
Job posted
 2016-05-17
Reference
 
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