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Job Opening:  DGM � Service Excellence

Designations
 DGM � Service Excellence
Job Description
 

·               Support in content development activities including new content creation and refreshing existing content, through various models / methodologies like MOOC / ADDIE…etc.

·               Exceeding and setting new industry standards in Training Yield/RHQ, Training quality

·               Exposure to various Automation, Tools & Techniques, RPAs would be preferred

·               Deploy a wide variety of training methodology / Models / Tools & Techniques for faster learning

·                Supporting existing businesses in up skilling employee quality and productivity (includes refresher trainings)

·                 Leading new process/business migration - identification of minimum skills, knowledge transfer, TTT, resource management etc.

·                 Should create and manage a training budget, ensuring that Training operations are within budget.

·                 Develop training dashboards for management reviews

·                Demonstrated Analytical skills : Ability to think and act both strategically and tactically

·                 Familiarity with Six sigma, Lean management etc., would be an added advantage

·                Excellent communication and leadership skills

·                Internal and external customer relationship management

·                 Proven client management experience

·                 Ability to manage Training function across multiple centers across India

                     Willing to travel across different locations across pan India for Business needs 

Desired Profile
 

 

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Experience
 3-5 years
Industry type
 
Role
 DGM � Service Excellence
Functional Area
 
Education
 UG / PG
Compensation
 
Location
 
Keywords
 various models / methodologies like MOOC / ADDIE /Tools & Techniques for faster learning
Contact
 Sakthivel G
Telephone
 9025487875
Email
 jobs@venpastaffing.com]
Job posted
 2016-09-30
Reference
 
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