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Job Opening:  Service Quality Manager - Delhi

Designations
 Service Quality Manager - Delhi
Job Description
 

§  Will be responsible to DRIVE SERVICE Parameters and Business KPI’s of the Branch Scorecard for the branches that are linked to you.

§  Take up & execute PROJECTS in key areas identified with RBM’s & ZBM’s.

§  Formulating the annual & quarterly calendar for effective implementation of SERVICE deliverables at Branches

§  Planning and organizing learning & development programs in line with BSSC and in consent with internal faculties.

§  Mystery Shopping at Branches implemented with employees of different departments.

§  Root Cause Analysis to identity triggers for a customer dissatisfaction and rollout/ implement trainings in co-ordination with the Training team.

§  Vetting of Branch Communication.

To introduce, implement and monitor processes to manage change, encourage team spirit and communication between departments and across locations (cultural integration

Desired Profile
 

·         §  Should have 5-6 years of work experience.

·         §  Should have good understanding of Branch Banking / Retail Liabilities systems, process and business

·         §  Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers etc.

·         §  Ability to think out of the box and drive change and innovation.

·         §  Training Identification and Rollout

·         §  Subject Matter Expert

Experience
 5-7 Yrs
Industry type
 
Role
 Sr. Manager - Service Quality
Functional Area
 Banking
Education
 Any Degree
Compensation
 8-9LPA
Location
 Delhi
Keywords
 Manger Service Quality
Contact
 Sakthivel
Telephone
 9940362505
Email
 sakthi@venpastaffing.com
Job posted
 2017-01-09
Reference
 
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