buy adderall
 
 

Job Opening:  CRM - Officer /Sr. Officer

Designations
 CRM - Officer /Sr. Officer
Job Description
 
Department: CRM
Determines business operational strategies by reviewing current workload and team capacity to
achieved excellent in client service and support.
· Accomplishes human resource objectives of the department by recruiting, selecting, orienting,
training, assigning, coaching, counseling, and disciplining employees; administering scheduling
systems; communicating job expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; enforcing policies and procedures.
· Prepares team performance reports by consolidating, reviewing, and summarizing data and
trends. Work on improving efficiency and quality of output.
· Maintains professional and technical knowledge about core business and keeping the team
abreast with frequent interactions & briefing
· Accomplishes organization goals by accepting ownership for achieving operational and business
excellence.
· Keep management updated at all times about operational achievements, progress and
challenges
· Meet periodically with the core team to review and strategize about how to improve the
relationships and serve the clients
· Auditing data collected of clients, recorded voice calls, Email communications; reviewing scripts &

templates for client interactions 

Desired Profile
 

 Prior experience as a Team Leader/Manager in a call Centre set up will be preferred

• Having worked for a healthcare service provider in a similar capacity will be a plus
• MBA in Operations & IT is highly preferred, a graduate or post graduate in other streams with
relevant experience also accepted
• Should have prior experience of managing a team size of 10 - 15 people.
• Ability to follow the system, process and policies to ensure seamless service to customers and
clients
• To approach and deal with customer grievances and feedback with sensitivity
• To be able to quickly priorities jobs under pressure, and be able to anticipate the changing needs
of customers and clients.
Experience
 4-8 yrs
Industry type
 
Role
 Offier / Sr. Officer - CRM
Functional Area
 Healthcare
Education
 MBA in Operations and IT
Compensation
 4-6 LPA
Location
 Navi Mumbai
Keywords
 Team Lead, CRM,
Contact
 Zubair
Telephone
 09930357807
Email
 heights@venpastaffing.com
Job posted
 2017-01-12
Reference
 
Apply Here
 
 
 
careers
Feedback
Feedback
Careers
Careers
Careers
Careers
Why Venpa?
LIVE CHAT
Feedback
services
 
 
"We expect a first class service, and can rely on Venpa Staffing to find us the calibre of engineers we need. Venpa Staffing have impressed with their knowledge of our company and marketplace, coupled with an unfailing commitment to quality and attention to detail."
Executive | Human Resources